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Queue Message

View and manage queued, scheduled, sent, and failed messages across your accounts.

Deleting queue messages or retrying failed messages requires Queue delete permission.

Where to Find It​

Sidebar → CORE → Queue Message — https://app.wabot.io/dashboard/queue

Queue Message Page

Filters​

At the top of the page:

  • Account type — Business API or Non Official
  • All Status — Pending, Sending, Sent, Failed
  • Account — filter by connected WhatsApp account
  • All Time — date range filter
  • Recipient search — find a queued message by recipient

What You See​

A table listing queued work with its account, recipient, content or type, status, scheduled time, and available error information. Use View details to inspect a message before acting on it.

On a fresh account: "No queue messages found — Try adjusting your filters or check back later."

Use Cases​

  • Debug failed sends — filter by "Failed" to see why messages didn't go through
  • Check scheduled broadcasts — verify upcoming dispatch times
  • Monitor send rate — see pacing in action for large broadcasts
  • Remove messages that must not be processed

Delete or Retry Queue Items Safely​

  1. Filter to the correct account, status, and date range.
  2. Use View details to confirm the recipient, source, and error state.
  3. Select the required rows, page, or filtered set.
  4. Use Delete Selected Items only for work that must be removed.
  5. Use Retry Selected Messages only for failed messages after correcting the cause.
  6. Refresh the queue to verify the resulting status.
  7. If the message came from a broadcast or automation, correct the source workflow too, otherwise it may create another queued message.
warning

Deleting or retrying a queue item does not automatically correct the broadcast, chatbot, automation, or API request that created it. Deleting or retrying all filtered records requires an explicit confirmation phrase.

Troubleshooting​

If a message is stuck in Pending too long:

  1. Check if the account is Online in Accounts.
  2. Verify the recipient number is valid and in international format.
  3. Check your plan's monthly quota — if exceeded, new messages queue indefinitely.
  4. Contact support if the issue persists.

For recurring problems, check Account Error Logs and include the account, time, status, and error details when you contact support.