File Manager

Centralized storage for media files used in messages, chatbot knowledge, and templates.

File permissions are action-specific. Uploading, creating folders, renaming, moving, and deleting each require the corresponding access; read-only users can browse only what their role permits.

Where to Find It

Sidebar → GENERAL → File Manager — https://app.wabot.io/dashboard/file-manager

What You Can Store

• Images — JPEG, PNG, GIF (for message attachments, product photos)
• Videos — MP4, MOV (for promo videos, tutorials)
• Documents — PDF, DOCX, XLSX (invoices, catalogs, forms)
• Audio — MP3, OGG (voice notes, audio replies)
• AI Knowledge — files you've uploaded to train Chatbots

Storage Quotas

Your storage quota depends on your plan:

Plan	Max File Upload	Total Storage
Lite	—	—
Basic	2 MB	100 MB
Plus	10 MB	300 MB
Premier	15 MB	500 MB
Platinum	25 MB	2 GB

Check your current usage on the Dashboard → Storage card.

Managing Files

Upload and Organize Files

1. Open GENERAL → File Manager.
2. Open the target folder, or click New Folder and give it a clear name.
3. Click Upload and select one or more files.
4. Wait for each upload to finish before using it in a message.
5. Use the Type filter or search to find files later.
6. Open a file to preview it, copy its URL, download it, move it, or manage its details.

Use Files in Wabot

1. Upload the file before opening the message editor.
2. In a chatbot, broadcast, automation, template, or Live Chat conversation, choose the media or attachment control.
3. Select the existing file or paste its file URL where the feature supports a URL.
4. Preview the message and send a controlled test before using it in a campaign.

Keep Storage Healthy

1. Review the storage usage card on the Dashboard.
2. Keep campaign assets in named folders, for example Campaigns/Raya-2026 or Products/Skincare.
3. Delete duplicate, expired, or unused files after confirming that no active automation, chatbot, template, or broadcast depends on them.
4. Retain the original source file outside Wabot when it is business-critical.

Best Practices

• Compress images before uploading (use tinypng.com or similar)
• Keep video lengths short (under 2 minutes for marketing clips)
• Delete old broadcast attachments you no longer need
• Organize files into folders by campaign or product category